By Ulrik Juul Christensen, M.D. CEO, Area9 Lyceum
Despite the billions of dollars spent on talent development every year, hiring managers in a recent survey revealed that their employees had persistent gaps in “soft skills,” including communications, business acumen, and customer service. According to the Career Advisory Board’s 2018 Talent Activation, Employee Experience and Skills Development survey, these gaps are not being sufficiently addressed even as employers seek to develop a more highly engaged workforce.
Every year, millions of people make “new year’s resolutions”—and organizations, in their own right, do much the same by setting goals for the year ahead. As we reach year-end, ask yourself: how did 2018 stack up against your plans, and what does 2019 hold?
As employers address their talent development needs, more than half of organizations are offering opportunities for employees to “upskill” and “reskill,” according to a recent report from the Association for Talent Development. Their goal is to take positive action to upgrade or build new skills in the workforce.
As with the previous 3 industrial revolutions, when the 4th industrial revolution arrives it will bring with it rapid technological change. More specifically, the 4th industrial revolution will be the automation revolution, characterized by an increase in robotic and automated technology in all sectors of life. It therefore goes without saying that the implications of these changes will be far reaching and will affect every sphere, including employment.
Gamification — the use of game-like scenarios for teaching or training purposes — is trending. Supporters cite several advantages to using gamification techniques, including increased learner engagement and enjoyment. For healthcare professionals, among the most time-poor in the world, increased engagement and enjoyment will make training less boring. But does gamification in healthcare training actually work to improve content mastery?
The world is on the brink of a 4th industrial revolution that will build upon the 3rd — the digital revolution — and which will be characterized by rapid technological change and automation. The shift toward automation, already occurring, is projected to have far-reaching consequences for every sphere of life, including, of course, employment.
On the surface it appears to be an easy win: tapping into the knowledge and expertise that exists within a company through user-generated content. Short how-to instructional videos can be cheaply and easily made and uploaded by experts across the company, then be searchable and accessible by every employee.
In the universal set “healthcare training,” there are many subsets. Professional healthcare subgroups requiring specialized training include:
The best healthcare employee training should do more than identify your employees’ strengths and target their weak areas. It should diagnose and treat unconscious incompetence — what healthcare employees don’t know they don’t know.